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How do I send payments to my clients?
How do I send payments to my clients?
Cee avatar
Written by Cee
Updated over 2 years ago

A payment is used to send money to your clients. There are three types of payment:

Statement

This sends a client a detailed listing of the balance of each of their label and contract accounts. The statement can include a full listing of each royalty they have been allocated. The client will receive payment for all selected accounts - by default this only includes those with a positive balance.

Advance

This sends a client a single payment to be applied against one of their label or contract accounts. This is typically used when you wish to pay money to a client ahead of time for royalties that you think they will recoup.

Fee

This sends a client a single payment that does not affect the balance of their label or contract accounts. This is typically used when you wish to pay a client for a one-off job, such as production or mastering.

Before you start it's important to set your invoice settings. You can choose to send payments either from each label individually, or from your whole company. If you choose to send payments from labels individually you will be able to add individual label logos and use unique settings, however you must send payments for them separately. If you wish to do this, visit the 'Invoice Settings' page for your Label and click the option to send payments from the label separately. You will then be able to set options for the label below.

To set options for your company, visit your 'Invoice Settings' page under 'Settings'.

Firstly, set your address. You will not be able to send payments until this is completed.

Next, you have a few additional options to set:

Allow clients to select their preferred currency

If selected, clients will have the option to choose a currency that they would like their payment total displayed in and this currency will be provided to you. Current exchange rates are used for the currency conversion. Even if they choose a currency other than your own you can still choose to pay them in whichever currency you wish.

Allow clients to request payment by PayPal

If selected, clients will be given a field to enter in their PayPal address. If they complete their PayPal address you can send payment to them directly from Label Engine using PayPal (using their selected currency if selected) once they provide their payment details. The client will also be included in the PayPal Mass pay report which can be downloaded from the Payments overview page.

Require that clients provide invoices for payments
If selected, 'Request Invoice' will be the default option selected when creating payments.

Show detailed royalty listing
If selected, the default option for clients will be to display gross royalty, royalty per copy and their percentage within their royalty csv reports. You have the option to override this setting for each artist by editing their payment settings.

Show payment history
If selected, the default option for clients will be to allow them to view previous payments and to allow them to download a payment history file. You have the option to override this setting for each artist by editing their payment settings.

Display unselected accounts
If selected, 'Display Unselected Accounts' will be selected by default when creating payments.

Most importantly, enter your 'Required Payment Details'. This field will be displayed in your statements and details the information you require from artists and companies to pay them. For example, you might write "Enter you full bank information" or "Payment by Paypal only".

Also, on this page you have the option to upload a letterhead image, this is displayed on all statements and invoices.

Once you are happy with your settings, you can create your payments.

Statements
Click 'Create Statement' from the top of the 'Payments, Fees & Advances' page, filter your Labels and add artists individually.
or
Visit the 'Artists & Companies' page, filter your Labels, and click to artists with the entered minimal payment amount (the minimum payable amount that an artist must have for you to send them a statement).

For each artist, you can use the + symbol to see a list of outstanding payment items for the filtered labels. You can go through these items and select any that you do not wish to be included in the statement. You are also able to add additional fees or payments. A statement will be emailed to the entered email address if the box next to it is checked. For each artist or company, you have a dropdown containing three options:

No payment required - the client will be informed that payment has been withheld for this payment.

Request invoice - the client will be asked to return an invoice to request payment.

Request payment details - the client will be asked to provide or review their payment details to request payment.

Ready for payment - if the client has already provided adequate payment details, this option will be available and allows you to assume their provided details are correct. If the client has provided payment details you will see a credit card symbol displayed which you can click to view them.

Statement paid - the statement will be marked as having already been paid.

Next, select if you would like to display unselected accounts. If chosen, the client will see the accounts that you have not selected displayed with an indication that those accounts are not payable in the given payment.

Any notes entered are displayed to clients both in notification emails and on their payment page.

Enter a reference and payment period for the statement and click 'Create Statements' once complete. This may take a few minutes to process.


Fees and Advances
You can pay a Fee or Advance from the bottom of the 'Payments, Fees and Advances' page. Select the label you wish to make the payment for, select the client and contract account if appropriate, enter the amount you wish to pay, select your options as above and click 'Create Payment'.

Managing Payments

You can view the status of your payments by visiting the 'Payments, Fees and Advances' page. Payments are grouped together by when they were created and by the period selected when creating the payment.

Once you drill down to a specific payment you will be able to review it, download any associated files, and view the Statement, Fee or Advance URL.

If you did not choose to email each statement to the clients, you will be able to send the URL to them via other methods or email it to them later. Once they visit the payment page, clients will see all items that were included in the payment and will also receive a csv containing all royalties, a csv containing sales and expenses, and a csv containing a complete payment history (if permitted).

Depending on the current status of the payment, you will be able to change the payment's current status to one of the options above, select if you wish to display unpaid accounts, and edit the items included in the payment.

If you select the 'request invoice' option, clients will be able to return an invoice to you, either by entering their details and confirming they are correct, or by uploading one. If you select the 'request payment details option', clients will be asked to enter their payment details only. You can choose to be notified by email when their details are received. They will also be able to reject the payment and provide a reason for rejection - if they do so you will be notified.

Once received you will see an alert on your accounts menu, viewing the payment will show you the amount owed and allow you to mark the payment as paid once you have done so. If you have setup to allow PayPal payments, you can click the PayPal button to send payment directly from within the Label Engine system and if completed the payment will be marked as paid. You can also choose to send a payment confirmation notification by email.

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